Policies

POLICIES:
Business Policies
This document is intended to outline the business policies and procedures used by the photographer.

Deposit: A nonrefundable deposit is due upon booking to guarantee your session date.

Copyright Information: All images are copyrighted by the photographer. It is illegal to modify the images, sell them, provide them to others to profit from or use them in a manner outside the session description without permission. When posting to social media, it would be great to give credit to the photographer and while this isn’t always possible, claiming the photo as your own work is never allowed. Posting to company websites is allowed under the corporate session description. To upgrade your personal photo session to a corporate session, please contact us. Entry to photo contests or otherwise implying credit for the images is not allowed. Thank you for respecting my work.

Custom Orders:  Orders for custom items must be made and paid in full when ordering.

Exclusive Photographer: Do not use your own camera phone or other recording devices during the session.

Final Images: Your final print order will be delivered approximately 1-2 weeks after placing your order. Canvases and other special order portraits may take up to 4-6 weeks. Digital files will be available to download within 24 hours of purchase. Corporate packages or green screen services will be available for download within one week.

Portrait Care: Handle your portraits with extreme care. Damage incurred as a result of improper handling, framing, or hanging is the responsibility of the client.

Sales are Final: Due to the custom nature of each session and product, all sales are final. Requests for retouching is to be done before ordering. The proofing system allows images to be viewed on a large screen, so please do so to ensure retouching any imperfections are done to your satisfaction.

Retouching: Basic retouching is done to all images before you ever see them. Any retouching done after the proof presentation will be charged a fee of $30 per hour.

Under the Weather: If you aren’t feeling well, please call to reschedule.   Rescheduling will incur a $25 fee only under special circumstances.

Travel: There is a travel fee for locations outside the 33626 zip code.

Payment Options: Cash and checks are accepted; credit is accepted through PayPal. Checks returned by the bank, for any reason, will be charged a $35.00 service charge and all orders will be canceled unless they are not paid in full within three days of notification.

Usage: The photographer reserves the right to use the images and/or reproductions for marketing, display, publication, or other purposes unless a written agreement is put into effect upon proof presentation. Rights to the images remain the property of the photographer.

Conducting a session with Heather Marie serves as acceptance that you have read and understood the above policies.

Why so many policies listed above?
I am all about being open and honest . . .and I want you to fully understand what to expect before going into a session. Clearly outlining policies clears up possible misunderstandings and misconceptions. Something like a cell phone photo over my shoulder may seem harmless, it is kind of like like eating grapes before you purchase them. . . .  Also, my images tell other people about my quality of work. So if those images are modified or poorly reproduced, then what I offer is being misrepresented. If you have concerns, let’s talk about them beforehand to make sure we’re all on the same page.